You can contact us at firstname.lastname@example.org.
You can also use our contact page to send us an email.
Returns / Exchange
How do I exchange a shirt I purchased?
Include a note (or, ideally, write on the packing slip and include that) with the following information:
- The order number, or the name or email address of the purchaser.
- What shirts & sizes (don't forget to say whether you want men's or women's sizes) you want in exchange. You may also exchange for a different design.
- Sizes available are guy's (men's) Small thru XXL. The men's XXL is $1.00 additional, other than that, shirts are exchanged shirt for shirt, no matter what you paid for them and how much they are on the website now.
- The address you would like your new shirts shipped to.
- Re-Shipping Fee: Exchange re-shipping fees are as follows: Domestic (USA & Canada) one shirt is $4.50, 2 shirts $5.00, 3 shirts are $6.60, then add $1 for each additional item. International: one shirt is $8.00, 2 shirts $10.00, 3 shirts are $12.00, then add $1 per additional item. Please send cash (exact change only please, no difference can be returned), check or money order payable to “Trivial Garb Apparel”. Failure to send exchange fee payment will delay your return. Cash, checks and money orders in US Dollars only please.
-Customer pays return shipping on exchanges. We recommend using the US Postal Service, as we find they have the most affordable rates. But you can ship it via any major carrier.
-We do not charge a restocking fee.
-If you have any questions about the return process, email us at email@example.com.
I was sent the wrong shirt / I was sent a defective shirt.
While it is rare, mistakes can happen. If we make a mistake on your order, or a defective shirt slips through, we apologize and will be happy to fix the issue ASAP. Please contact us at firstname.lastname@example.org within 30 days after receipt with your order number and specifics on what we messed up, and we will take care of it for you. This is done at no cost to the customer, since it is our mistake! Typically we will send you a replacement shirt, and include a prepaid envelope for you to send the defective / incorrect shirt back to us.